Returns & Refunds

We want you to be confident ordering from Helm & Stag. Nothing in this policy affects your statutory rights.

Change of mind — standard online orders

For standard products purchased online, you may cancel your order without giving a reason within 14 days beginning the day after you receive the goods.

To cancel, contact us clearly stating that you wish to cancel the order. You then have a further 14 days to return the goods.

You may inspect and try on the watch in the same way you reasonably could in a shop. We may reduce a refund to reflect any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

For change-of-mind returns, you are responsible for the direct cost of returning the goods. Because of the value of our watches, we strongly recommend using a tracked and adequately insured service and secure packaging.

Refunds

Once a valid cancellation has been made, we will refund the price paid for the goods and the cost of our least expensive standard delivery option. Any additional amount paid for a premium delivery method is not refundable beyond the standard-delivery amount.

We will issue the refund no later than 14 days after receiving the returned goods, or earlier if you provide satisfactory evidence that you have sent them back. Refunds will normally be made using the same payment method used for the original purchase unless otherwise agreed.

Personalised or custom-specification orders

If a product is made to your individual specification or is clearly personalised for you, the statutory change-of-mind cancellation right may not apply. This does not affect your rights if the goods are faulty, not as described or otherwise fail to meet your statutory rights.

A standard Helm & Stag watch which is simply assembled after you place your order is not treated by us as personalised solely because it is built to order.

Faulty, damaged or incorrectly supplied goods

If your watch is faulty, damaged on arrival, not as described or otherwise does not meet the standards required by law, please contact us as soon as possible. Your statutory remedies may include a refund, repair or replacement depending on the circumstances.

Where goods are returned because they are faulty, damaged on arrival, not as described or incorrectly supplied, Helm & Stag will bear reasonable return costs.

Warranty

Where a Helm & Stag watch is supplied with a 24-month commercial warranty, that warranty is additional to your statutory rights and does not replace or limit them.

How to start a return

Please contact us through the Contact page with your order number and the reason for the return. We will provide return instructions and the appropriate return address.

Legal information

Helm & Stag is a trading name of Sons of Khalid Ltd, a private limited company registered in England and Wales under company number 15550491. Registered office: 23a Kenilworth Gardens, Hayes, England, UB4 0AY.